This course specifies requirements to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
ITSM Core team
IT service managers
Data Center Operations (DCO) Managers and Engineers
Service desk leaders and delivery
IT infrastructure managers
A minimum of 6-Months experience in IT or security related background
Basic knowledge on IT systems and networks
Knowledge on IT, DCO and Helpdesk operations
Basic knowledge on Microsoft tools like MS word, excel, etc.
You will understand the requirements of initiating and establishing your ITSM
Understand the processes for delivering IT services
Understand the processes for supporting IT services
Learn the approach for implementing and improving ITSM and IT Services
Upon completion of this course the student will be able to understand the importance of IT service management in an organization and have the necessary skills and methodologies needed to implement an ITMS that is compliant with the requirements of ISO 2000.
These courses are aimed to bring awareness among the employees in the organization regarding the fundamentals of information security, IT operations and business continuity. These 2 day courses focuses on helping the student understand the best practices and implementation of ISO framework and bring that knowledge back to their organization.
For more information about the IT Service Management course, please fill in the following form.