Service Handover - upon completion of provisioning, service handover is done by Service Manager, Service Engineer and Technical Account Manager. The following activities are included in the service handover. Portal Training - a walkthrough of the service setup as seen on the customer portal, showing all the available data on the customer portal. Support Training - a walkthrough on how the clients are supported by the SOC and Service Team. Discussion on SLA, Help Center, Escalation Cards and Support Channels.